Refund policy

Refund & Return Policy

We want you to be happy with your purchase from Saffron Loom. In addition to your statutory rights under applicable consumer law, we offer a 30-day return period, meaning you may request a return within 30 days after receiving your order.

Returns

To be eligible for a return under our voluntary 30-day return policy, the item should be returned in the same condition in which you received it, unused and with its original packaging and accessories where applicable. Proof of purchase may also be required.

To request a return, please contact us at saffronloom26@gmail.com before sending the item back.

Once your return request is accepted, we will provide instructions on where and how to return your item.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of return shipping.

Please do not send a return without first contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at saffronloom26@gmail.com.

Please include your order number and, where possible, photographs showing the problem so we can evaluate the issue and provide an appropriate solution.

Where the product is defective, damaged, or incorrect, we will handle the return or replacement in accordance with applicable consumer protection laws.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. These may include:

• Products made to your specifications or clearly personalized
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
• Perishable goods
• Gift cards, where permitted by law

Please contact us if you are unsure whether a particular product is eligible for return.

Your statutory consumer rights are not affected by this policy.

Exchanges

If you would like a different product, size, colour, or style, please contact us.

In most cases, the simplest option is to return the original eligible item and place a new order for the replacement product.

European Union – 14-Day Right of Withdrawal

If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at saffronloom26@gmail.com with a clear statement that you wish to withdraw from the purchase.

After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.

You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless otherwise required by law or the product was defective, damaged, or incorrectly supplied, you are responsible for the direct cost of returning the goods.

Refunds

Once we receive and inspect your return, we will notify you regarding your refund.

For a valid exercise of the EU statutory right of withdrawal, refunds will be processed in accordance with applicable EU consumer law, including reimbursement of eligible standard delivery charges where required by law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time before the refund appears in your account.